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Call 1800 276 276

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DES participant talks to a friendly APM consultant

We welcome all comments on how we can improve our service

Whether you're a job seeker, a participant in Disability Employment Services, or an employer - we have several ways for you to provide your feedback.

Speak to your APM employment consultant

Speak to the team in your local APM office

Email our dedicated feedback team

Send email

Call our customer service team

Call us

Compliment, complaint, or other feedback?

If you have a comment or concern about your program or service, raising it with us directly is the best way to get it quickly resolved.

You can contact:

  • Your dedicated APM employment consultant
  • The team in your local APM office
  • APM’s centralised feedback team via escomplimentsandcomplaints@apm.net.au
  • Our customer service centre on 1800 276 276

You can also complete one of the regular online surveys from APM at various stages of your employment journey as a way of providing additional feedback.

DES participant Sean giving feedback to an APM consultant

Complaints procedure

At APM we take complaints very seriously. If you raise a complaint, your matter will be investigated. 

If it is unable to be resolved, will be escalated to the next level of management.

During this process one of our staff will contact you to discuss the outcome or any steps needed to resolve the issue.

At any point, or if you’re unhappy with the response, you can contact the Employment Services National Customer Service Line on 1800 805 260 or email nationalcustomerserviceline@dewr.gov.au.

You can also contact the Complaints Resolution and Referral Service (CRRS) on 1800 880 052.